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FAQs

You can found all informations in the page "Shipping Policy"
Send an email at info@caramellina.com: if the goods have not yet left will correct the shipping data.
Please fill the notes at the bottom of the order by entering also a mobile number so the courier can contact you: if possible, however, it is better to send the goods to a person more readily available.
We will send you the tracking number once the goods are shipped.
Our packaging system allows long transports without deterioration. In the event that you notice anything strange in the products that will arrive to you, please let us know immediately: we will arrange for the collection of the deteriorated goods and the return without additional costs.
Yes, until you receive the tracking code you can cancel the order by sending an email to info@caramellina.com
Yes, you find them looking for "gluten-free" among our products.
When the manufacturer provides them, find the ingredients tab on the product page.
We ship in these countries: Austria, Azores, Balearic Islands, Belgium, Bulgaria, Canary Islands, Corsica, Croatia, Czech Republic, Denmark, Eire, England, Estonia, Finland, France, Germany, Greece, Holland, Hungary, Latvia, Lithuania, Luxembourg, Madeira, Northern Ireland, Poland, Portugal, Romania, Scotland, Slovakia, Slovenia, Spain, Sweden, Wales
Yes, like all food products. The expiration date is shown on each package.
We accept all major credit cards, PayPal and advance bank transfer.
No, packages are pre-packaged by the manufacturer and are not opened to maintain product integrity.
Yes. For Christmas and Easter we prepare gift packages that also contain Italian items that are not normally in the catalog (panettoni, colombe, etc.).
Yes, by filling in the appropriate field in the order.
Yes, all prices shown including VAT.

Have you more questions? Write us!